Privacy Policy
1. GENERAL PROVISIONS
Gloray (hereinafter — "we") respects your privacy and is committed to protecting the personal data you provide when using the website. This Privacy Policy describes what data we collect, for what purpose, and how we protect it.
By using our website, you confirm that you have read this Policy and agree to its terms.
2. WHAT DATA WE COLLECT
When placing an order or contacting us, we may receive:
- full name
- phone number
- email address
- delivery address (city, Nova Poshta branch)
- order comments
Technical information is also collected automatically: IP address, browser type, pages you viewed, and visit time — using cookies and analytics tools (Google Analytics, Meta Pixel).
3. WHY WE USE YOUR DATA
We process data solely for the following reasons:
- Order fulfillment — for processing payments, prepayments, and organizing delivery via Nova Poshta
- Communication with you — to confirm orders, inform about delivery status, and answer questions
- Service improvement — analysis of visitor behavior in an anonymized form to improve the website
- Marketing — sending news and special offers with your consent; you can unsubscribe at any time
4. PAYMENT AND TRANSACTION SECURITY
We accept full online card payment or a prepayment of UAH 200 to reserve goods. We do not store payment data (card number, etc.) — it is processed directly by the payment provider in accordance with PCI DSS security standards.
5. TRANSFER OF DATA TO THIRD PARTIES
We transfer your data only to those without whom it is impossible to fulfill the order:
- Nova Poshta — for organizing delivery
- Payment provider — for processing payments
- Google, Meta — analytics and advertising according to their own privacy policies
- Email distribution service — for sending emails (only if you have given consent)
- Government agencies — exclusively at the request of current Ukrainian legislation
We do not sell or transfer your personal data to commercial third parties.
6. COOKIES
Our website uses cookies for the correct operation of the cart, analytics, and displaying relevant advertising. You can disable cookies in your browser settings, but this may affect the functionality of some website features.
7. DATA RETENTION PERIODS
- Order data — stored in accordance with the requirements of tax legislation of Ukraine
- Account data — until it is deleted
- Newsletter data — until your consent is withdrawn
- Technical logs — up to 12 months
8. YOUR RIGHTS
In accordance with the legislation of Ukraine, you have the right to:
- receive information about what data we store about you
- correct inaccurate or outdated data
- request the deletion of your data
- withdraw consent to marketing mailings at any time
- object to data processing
To exercise any of these rights, please contact us through the "Contacts" section on the website.
9. DATA PROTECTION
We take technical and organizational measures to protect your data from unauthorized access, loss, or disclosure. Access to personal data is granted only to those individuals who need it to perform their duties.
10. CHILDREN
Our website is not intended for individuals under 14 years of age. We do not knowingly collect children's data. If you become aware that a child has provided us with their data, please contact us and we will delete it.
11. CHANGES TO THE POLICY
We may update this Policy. The current version is always available on the website. Continued use of the website after the publication of changes signifies your agreement to the updated Policy.
12. CONTACTS
For any questions regarding the processing of personal data, please contact us through the "Contacts" section on the Gloray website.